Our Key Service Standards

• We will provide clear tenancy selection criteria, including a summary of suitable applicants for your approval.

• We will educate the Tenant of all obligations under the General Tenancy Agreement.

• Arrange the rental property entry and exit condition reports

• Conduct routine rental property inspections and provide maintenance reports for your consideration.

• Provide prompt telephone/email responses to queries from you or the Tenant.

• We will action owner requests in a helpful and supportive manner.

• We employ accredited tradespeople who act promptly on maintenance issues.

• Organise approved tradespeople to perform necessary property maintenance and repairs per your instructions.

• Arrange and negotiate lease renewals.

• Collect rental funds from tenants and investigate and action any rental payment delays.  

• We will invoice tenants for council rates, body corporate fees, insurances, etc. (if both you and the Tenant acquiesce at the rental agreement’s commencement).